Solution
Answering order status automatically
“Where is my order?” is the most-asked question in e-commerce. With YDM, an AI assistant answers this question automatically: it looks up the order, retrieves the tracking info, and sends the customer a clear answer instantly.
Request demoWhat does this mean? Automating order status means an AI assistant looks up a customer’s order and shipping status and reports back instantly, without a team member needing to step in.
Automating order status: how it works
From customer question to resolved case. This is how automating order status works in practice, with a safety check.
The customer asks where their order is.
The assistant looks up the order in Shopify, WooCommerce or bol.com.
Shipping status is retrieved from PostNL, DHL or via Picqer.
The customer instantly gets the tracking info and expected delivery time.
If an order is stuck, the case is assigned to a team member.
What it delivers
fewer order questions handled manually
instant answers
wait time for the customer
Frequently asked questions
Does this work with my shipping carrier?
Yes. YDM connects with PostNL, DHL, DPD, MyParcel and Sendcloud, plus fulfillment via Picqer.
What if a package is missing?
The assistant combines order and carrier data and escalates the case to a team member if needed.
Related
How this fits into your e-commerce growth
At Your Digital Minds, we never look at isolated parts. Automatically answering order status works best when it connects to the rest of your webshop: your customer service, your data and your marketing. Because everything works with the same customer data, the parts reinforce each other and you see results faster.
The foundation is our AI customer service, which automatically handles customer questions with live data from Shopify, WooCommerce or bol.com. Around that, we build further with the solutions that fit your customer questions, from order status to returns.
Want to know what it delivers first? Calculate your savings with the ROI calculator, check the pricing or read in our Gløde case study how we apply this in practice. Still unsure? Request a free demo and we’ll look at your situation together.
Why Your Digital Minds
We focus entirely on SMB webshops. That means we know the systems you use, the questions your customers ask, and how a webshop actually runs in practice. We prove every approach first in our own webshop Gløde before rolling it out to clients.
That real-world experience is exactly what search engines pay attention to. Google evaluates content on experience, expertise and trustworthiness, as described in the guidelines for helpful content. That’s why we only write about what we actually do every day.
Curious what this means for your webshop? Check out the Gløde case study, calculate your savings with the ROI calculator or request a free demo.
Want to answer order status automatically?
In a free demo, we’ll show you how this works on your own webshop.
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