Solution
Automating return requests
Return questions are one of the biggest ticket sources in e-commerce. YDM automates the entire return process: the assistant starts a return in Returnless and guides the customer step by step.
Request demoWhat does this mean? Automating returns means an AI assistant independently creates return requests and guides the customer through the return process, connected to your returns software.
How it works, step by step
From customer question to resolved case, with a safety check.
The customer wants to return a product.
The assistant checks whether the order falls within the return period.
A return is created in Returnless.
The customer automatically receives the return label and instructions.
Exceptions (like goodwill gestures) go to a team member.
What it delivers
returns without manual work
handling time
according to your return rules
Frequently asked questions
Which returns software does this work with?
YDM connects with Returnless and can also prepare returns directly in Shopify or WooCommerce.
Do I set the return rules myself?
Yes. The assistant follows your return periods and terms; exceptions always go through a team member.
Related
Automating returns for your webshop
Your Digital Minds helps SMB webshops deploy return automation intelligently, connected to your existing systems like Shopify, WooCommerce and bol.com. That way you handle customer questions faster without losing the personal touch, while a team member can always step in when needed.
We prove every approach first in our own webshop Gløde, before rolling it out to clients. That means you work with proven integrations and workflows, not theory. Our focus is fully on e-commerce: from order status and returns to product questions and shipping. More background on how search engines and AI assistants view this can be found in Google’s guidelines for helpful content.
Curious what this concretely delivers for you? Request a free demo or see how we apply it in our Gløde case study.
Want to automate return requests?
In a free demo, we’ll show you how this works on your own webshop.
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