Sebastiaan

Founder of Your Digital Minds & Gløde

E-commerce entrepreneur and AI customer service specialist. Builds and tests YDM’s AI assistant first in his own webshop Gløde, before rolling it out to clients.

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About Sebastiaan

Sebastiaan is founder of Your Digital Minds and of the e-commerce brand Gløde. From that dual role — entrepreneur and builder — he combines hands-on experience with technology. What he encounters in practice at Gløde in terms of customer questions, he translates into the AI solutions YDM delivers to other webshops.

Why this works

Most AI customer service vendors don’t run a webshop themselves. Sebastiaan does. Every feature YDM offers is first tested in Gløde’s own operation: connected to Shopify, Returnless, Picqer and bol.com, with real customers and real orders. Only once it works there do we roll it out.

Expertise

AI customer service and agentic automation for e-commerce
Integrations with Shopify, WooCommerce, bol.com and fulfillment software
Automating return and order processes
Practical e-commerce operations from Gløde, our own webshop

Want to talk about AI customer service for your webshop? Get in touch or check out the Gløde case study.

How this fits into your e-commerce growth

At Your Digital Minds, we never look at isolated parts. This page works best when it connects to the rest of your webshop: your customer service, your data and your marketing. Because everything works with the same customer data, the parts reinforce each other and you see results faster.

The foundation is our AI customer service, which automatically handles customer questions with live data from Shopify, WooCommerce or bol.com. Around that, we build further with the solutions that fit your customer questions, from order status to returns.

Want to know what it delivers first? Calculate your savings with the ROI calculator, check the pricing or read in our Gløde case study how we apply this in practice. Still unsure? Request a free demo and we’ll look at your situation together.

Personal advice about AI customer service

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