Solution
Automating refund requests
Refunds are sensitive and time-consuming. YDM prepares refund requests by checking payment status via Mollie, so a team member can approve with one click.
Request demoWhat does this mean? Automating refunds means an AI assistant checks and prepares refund requests, while final approval stays with a team member.
How it works, step by step
From customer question to resolved case, with a safety check.
The customer asks for a refund.
The assistant checks the order and payment status in Mollie.
The assistant gathers the necessary context (reason, amount, order).
A refund is prepared and submitted for approval.
A team member approves it; the refund is processed.
What it delivers
with human oversight
prepared in seconds
errors in amounts
Frequently asked questions
Does the AI process refunds on its own?
No. For safety reasons, the assistant prepares refunds, but approval is always done by a team member.
Does this work with Mollie?
Yes. The assistant checks payment and refund status via the Mollie integration.
Related
Automating refunds for your webshop
Your Digital Minds helps SMB webshops deploy refund automation intelligently, connected to your existing systems like Shopify, WooCommerce and bol.com. That way you handle customer questions faster without losing the personal touch, while a team member can always step in when needed.
We prove every approach first in our own webshop Gløde, before rolling it out to clients. That means you work with proven integrations and workflows, not theory. Our focus is fully on e-commerce: from order status and returns to product questions and shipping. More background on how search engines and AI assistants view this can be found in Google’s guidelines for helpful content.
Curious what this concretely delivers for you? Request a free demo or see how we apply it in our Gløde case study.
Want to automate refund requests?
In a free demo, we’ll show you how this works on your own webshop.
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