AI Assistant
AI assistant for Lightspeed
An AI assistant for Lightspeed eCom that reads out your webshop orders and answers customer questions — useful for retailers selling both online and in-store.
Demo with your own Lightspeed shopShort answer: An AI assistant for Lightspeed connects via the Webshop API to your Lightspeed eCom back office. It looks up orders, checks status and answers customer questions automatically with up-to-date data.
Lightspeed: online and in-store
Lightspeed is widely used by retailers who combine a physical store with a webshop. That brings customer questions you don’t see with a pure webshop: “can I order this online and pick it up in-store?”, “do you have this size at the branch?” or “can I exchange my online purchase in-store?”.
The assistant answers the online side of those questions based on your Lightspeed eCom data: order status, shipping and webshop availability. Questions specifically about in-store stock or on-site staff are neatly handed off to a team member — who knows what’s on the shelves after all.
Retail rhythm and peak moments
Retailers know sharp peaks: late-night shopping, sale weekends, holidays. That’s exactly when your team is busy on the shop floor and the inbox piles up. The assistant catches the standard questions at those moments, so online customers don’t wait days for an answer while you keep the store running.
What the assistant reads and does in Lightspeed
Transparent about which data is used and which actions are prepared.
Data the assistant reads
- Webshop orders and order status
- Customer data from the webshop
- Products and online stock
- Shipping data
- Knowledge base and policy texts
Actions the assistant prepares
- Add an order note
- Prepare a return per your policy
- Draft an answer for webshop questions
- Hand off in-store questions to a team member
- Flag a case for follow-up
Connecting via the Lightspeed Webshop API
Connected in four steps, usually within a few minutes.
Log into your Lightspeed eCom back office.
Go to Settings, Webshop API.
Create an API key and copy the key and secret.
Paste both into YDM to activate the connection.
| What you need | Where to find it |
|---|---|
| API key | from Lightspeed eCom, Webshop API |
| API secret | from Lightspeed eCom, Webshop API |
Frequently asked questions
Does this also work with my POS system?
The integration works with Lightspeed eCom, the webshop side. Questions about in-store stock or receipts are handed off by the assistant to a team member.
Can the assistant handle click-and-collect questions?
The assistant shares the status of the online order. Whether an order is actually ready in-store is confirmed by your team.
What happens during busy shopping nights?
The assistant scales automatically. Especially during peak moments, it catches the standard questions while your team is on the shop floor.
Related
See AI assistant for Lightspeed in action?
Leave your email address and we’ll show you what the assistant can handle on your own Lightspeed webshop.
No obligations • Response within 24 hours