AI Assistant
AI assistant for CCV Shop
An AI assistant for CCV Shop webshops that reads out orders via the API and answers customer questions automatically — built for SMBs.
Demo with your own CCV Shop storeShort answer: An AI assistant for CCV Shop connects via a public and private key to your CCV Shop admin. It looks up orders, retrieves shipping information and answers customer questions independently.
CCV Shop: a Dutch platform for a broad customer base
CCV Shop grew large with SMB entrepreneurs in the Benelux. In practice, that means dealing with expectations around local carrier delivery times and a standard statutory return period of fourteen days.
The assistant is set up for this. It answers naturally in your chosen language and tone of voice, knows typical delivery timelines for local carriers, and accounts for the return periods you set. For a CCV Shop merchant running things solo or with a small team, that directly reduces the daily inbox load.
Small team, many questions
Typical for CCV Shop webshops: one or two people handle everything, from purchasing to shipping to customer contact. When it gets busy, the inbox piles up. The assistant takes over exactly those recurring questions that require no real judgment, so you can focus on the things that do need your attention.
What the assistant reads and does in CCV Shop
Transparent about which data is used and which actions are prepared.
Data the assistant reads
- Orders and order status
- Customer data and order history
- Products and stock
- Shipping information
- Your own policy texts as a knowledge source
Actions the assistant prepares
- Add an order note
- Prepare a return request
- Draft an answer in your language
- Flag a customer for follow-up
- Hand off a case to you
Connecting via CCV Shop API access
Connected in four steps, usually within a few minutes.
Log into your CCV Shop admin.
Go to Apps, API access.
Create a key pair (public and private key).
Paste both keys and your shop URL into YDM.
| What you need | Where to find it |
|---|---|
| Shop URL | the URL of your CCV Shop webshop |
| Public key | from CCV Shop, API access |
| Private key | from CCV Shop, API access |
Frequently asked questions
Is this suitable for a small webshop?
Especially so. Even with a few hundred questions per month, automation quickly saves hours per week, particularly if you work with a small team.
Does the assistant answer in my own language?
Yes, by default in natural language matching your tone of voice. Multilingual answers are also possible.
Does the assistant account for the return policy?
The assistant follows the return periods you set. The statutory 14-day return right is the starting point.
Related
See AI assistant for CCV Shop in action?
Leave your email address and we’ll show you what the assistant can handle on your own CCV Shop webshop.
No obligations • Response within 24 hours