Solution
Human handover from AI
Not every question belongs with an AI. YDM hands off cases to a team member at the right moment — with all the context, so the customer never has to repeat themselves.
Request demoWhat does this mean? Human handover from AI means the AI assistant hands off a conversation at the right moment to a team member, including all context gathered.
How it works, step by step
From customer question to resolved case, with a safety check.
The assistant recognizes that a question needs human attention.
All context (order, return, sentiment) is summarized.
The case is assigned to the right team member.
The team member instantly sees the full history.
The customer doesn’t need to repeat themselves.
What it delivers
from AI to human
repetition for the customer
resolved through context
Frequently asked questions
When does the AI hand off?
For sensitive complaints, exceptions, and cases you’ve marked as “always human.”
Does the team member see the whole conversation?
Yes, including the retrieved order and customer data, so no information gets lost.
Related
Human handover from AI for your webshop
Your Digital Minds helps SMB webshops deploy human handover from AI intelligently, connected to your existing systems like Shopify, WooCommerce and bol.com. That way you handle customer questions faster without losing the personal touch, while a team member can always step in when needed.
We prove every approach first in our own webshop Gløde, before rolling it out to clients. That means you work with proven integrations and workflows, not theory. Our focus is fully on e-commerce: from order status and returns to product questions and shipping. More background on how search engines and AI assistants view this can be found in Google’s guidelines for helpful content.
Curious what this concretely delivers for you? Request a free demo or see how we apply it in our Gløde case study.
Want human handover from AI?
In a free demo, we’ll show you how this works on your own webshop.
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