AI Assistant
AI assistant for Shopware
An AI assistant for Shopware 6 webshops that reads out orders, sales channels and variants via the Admin API and handles customer questions automatically.
Demo with your own Shopware shopShort answer: An AI assistant for Shopware connects via the Shopware 6 Admin API (integration with client ID and client secret) to your webshop. It retrieves orders, variants and sales channel data and answers customer questions automatically, preserving the correct language and currency per sales channel.
Shopware: strong in sales channels and variants
Shopware 6 revolves around a flexible architecture with multiple sales channels from one installation: for example, an NL webshop, a DE webshop and a B2B channel side by side, each with its own prices, payment methods and languages. Shopware also works with extensive product variants (color, size, version) that can each have their own stock and SKU.
That calls for an assistant that doesn’t just see “the order,” but also knows which sales channel it was placed through and exactly which variant was ordered. A question like “why is my size M out of stock, but it’s still shown on the site” comes up more often with Shopware webshops than with platforms without extensive variant management — the assistant recognizes this distinction between channels and tailors its answer accordingly.
Multiple languages and currencies from one installation
Do you sell through Shopware in both the Netherlands and Germany? The assistant answers questions in the language and currency that match the customer’s sales channel, without needing a separate integration per country.
What the assistant reads and does in Shopware
Transparent about which data is used and which actions are prepared.
Data the assistant reads
- Orders and order line items
- Sales channel (language, currency, channel)
- Product variants and stock per variant
- Shipping and tracking data
- Customer data and customer groups
Actions the assistant prepares
- Add an order note
- Prepare a return per order line
- Suggest an alternative variant when out of stock
- Draft an answer in the correct language/channel
- Escalate to a team member
Connecting via the Shopware Admin API
Connected in four steps, usually within a few minutes.
In Shopware Administration, go to Settings, System, Integrations.
Create a new integration and note the client ID and client secret.
Grant the integration access to the relevant sales channels.
Paste the details along with your shop URL into YDM.
| What you need | Where to find it |
|---|---|
| Shop URL | the main URL of your Shopware installation |
| Client ID / secret | from Settings, System, Integrations |
Frequently asked questions
Does this work with Shopware 6?
Yes. The integration uses the Shopware 6 Admin API via an integration with client ID and client secret.
Do you support multiple sales channels?
Yes. The assistant recognizes the sales channel per order, so language, currency and answer match the correct sales channel.
Can the assistant check stock per variant?
Yes. The assistant sees stock at variant level (for example per size or color) and can suggest an available alternative when something is out of stock.
Related
See AI assistant for Shopware in action?
Leave your email address and we’ll show you what the assistant can handle on your own Shopware webshop.
No obligations • Response within 24 hours