Shopify
AI assistant for Shopify
An AI assistant that retrieves orders, recognizes tracking info, prepares returns and answers product questions — connected directly to your Shopify store, with a team member in control.
Request demoShort answer: An AI assistant for Shopify is software that automatically handles customer questions by retrieving orders, customers and products live from your Shopify store and preparing concrete actions.
What an AI assistant does in Shopify
An AI assistant for Shopify goes beyond a chatbot: it looks up the actual order via the Shopify Admin API and acts based on that. This means customers get accurate answers and your team keeps time to spare.
- Retrieving orders by order number or email address
- Recognizing and sharing tracking information
- Checking and preparing address changes
- Handling cancellations within the rules
- Answering product questions with live stock levels
- Preparing returns and creating a replacement order
- Viewing stock and combining customer data
Connected to Picqer and Returnless
For complete answers, the assistant combines Shopify with your fulfillment and returns software. Picking status comes from Picqer and returns run through Returnless. See also our Shopify platform page.
Example: a Shopify order question
The customer asks about their Shopify order.
The assistant retrieves the order via the Shopify Admin API.
Shipping status and tracking info are retrieved.
The assistant proposes a suitable answer.
Exceptions go to a team member with context.
Frequently asked questions
Can the AI assistant modify Shopify orders?
Yes, within the permissions you grant. Sensitive actions like cancellations or refunds first get approval from a team member.
Do I need a new helpdesk?
No. The assistant connects to your existing setup via a custom Shopify app; you don’t need to replace anything.
Does this work with Shopify Plus?
Yes, with all Shopify plans.
Related
AI assistant for Shopify for your webshop
Your Digital Minds helps SMB webshops deploy an AI assistant for Shopify intelligently, connected to your existing systems like Shopify, WooCommerce and bol.com. That way you handle customer questions faster without losing the personal touch, while a team member can always step in when needed.
We prove every approach first in our own webshop Gløde, before rolling it out to clients. That means you work with proven integrations and workflows, not theory. Our focus is fully on e-commerce: from order status and returns to product questions and shipping. More background on how search engines and AI assistants view this can be found in Google’s guidelines for helpful content.
Curious what this concretely delivers for you? Request a free demo or see how we apply it in our Gløde case study.
AI assistant for your Shopify store?
In a free demo, we’ll show what the AI assistant can handle on your own Shopify store.
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