AI Assistant
AI assistant for BigCommerce
An AI assistant for BigCommerce that reads out orders via an API account and handles customer questions automatically — suited for internationally selling webshops.
Demo with your own BigCommerce shopShort answer: An AI assistant for BigCommerce connects via an API account with a store hash and access token. It retrieves orders, combines them with shipping data, and answers customer questions automatically.
BigCommerce: often international
BigCommerce webshops relatively often sell across borders. That changes the nature of your customer questions: delivery times vary by country, return procedures differ, and customers don’t always ask their question in the same language.
The assistant handles this by looking at the delivery country and chosen shipping method per order, and tailoring the answer accordingly. If a customer writes in English or German, the assistant answers in the same language from the same knowledge base. So you maintain one set of policy texts, not one per market.
Multiple currencies and shipping zones
A customer from Belgium paying in euros and a customer from the UK paying in pounds both get an answer that matches their own order. The assistant reads the currency and shipping zone from the order and factors that into its answer, so amounts and delivery times are always correct.
What the assistant reads and does in BigCommerce
Transparent about which data is used and which actions are prepared.
Data the assistant reads
- Orders and order status
- Customer data and order history
- Products and stock
- Shipping zone, country and currency
- Knowledge base and policy texts
Actions the assistant prepares
- Add an order note
- Prepare a return per market
- Draft an answer in the customer’s language
- Flag a case for follow-up
- Escalate to a team member
Connecting via a BigCommerce API account
Connected in four steps, usually within a few minutes.
In BigCommerce, go to Settings, API accounts.
Create an account with read permissions on Orders.
Copy the access token; your store hash is in the API path.
Paste both values into YDM.
| What you need | Where to find it |
|---|---|
| Store hash | found in your BigCommerce API path |
| Access token | from Settings, API accounts |
Frequently asked questions
Does this work for multiple countries?
Yes. The assistant reads the delivery country, currency and shipping method per order, and tailors its answer accordingly.
Which languages does the assistant answer in?
In the language the customer writes in, from one shared knowledge base. You don’t need to maintain your policy per language.
What permissions does the integration need?
At minimum, read permissions on Orders. If you want the assistant to add notes too, write permissions are needed.
Related
See AI assistant for BigCommerce in action?
Leave your email address and we’ll show you what the assistant can handle on your own BigCommerce webshop.
No obligations • Response within 24 hours