AI Assistant
AI assistant for Amazon
An AI assistant for Amazon sellers that reads out orders via the SP-API and answers customer questions within the platform’s service standards.
Demo with your own Amazon storeShort answer: An AI assistant for Amazon connects via the Selling Partner API to your Seller Central account. It looks up Amazon orders and helps you answer customer questions within the required response time.
Amazon: strict rules, strict deadlines
Selling on Amazon means working within the platform’s rules. Amazon expects you to respond to customer messages within twenty-four hours, even on weekends. Respond too late structurally, and it affects your seller metrics and ultimately your visibility in search results.
An AI assistant helps directly with that. It picks up incoming questions, looks up the corresponding order via the SP-API, and drafts an answer that fits within Amazon’s communication rules. That way you stay within the deadline without anyone needing to watch the inbox over the weekend.
Multiple marketplaces in one overview
If you sell on multiple Amazon marketplaces, each order comes with a different marketplace ID, currency and sometimes a different language. The assistant reads that context from the order, so a German customer gets a German answer with the correct delivery time for their market.
What the assistant reads and does in Amazon
Transparent about which data is used and which actions are prepared.
Data the assistant reads
- Amazon orders and order status
- Shipping and delivery information
- Marketplace ID, currency and market
- Return requests via Amazon
- Knowledge base and policy texts
Actions the assistant prepares
- Draft an answer within Amazon’s guidelines
- Prepare a return per platform rules
- Flag a case for follow-up
- Track the response deadline
- Escalate to a team member
Connecting via the Amazon SP-API
Connected in four steps, usually within a few minutes.
In Seller Central, go to Apps & Services, Develop apps.
Request SP-API access for your seller account.
Note the client ID, client secret and refresh token.
Paste these along with your marketplace ID into YDM.
| What you need | Where to find it |
|---|---|
| Client ID | from Seller Central, Develop apps |
| Client secret | from Seller Central, Develop apps |
| Refresh token | via the SP-API authorization |
| Marketplace ID | the market you sell on |
Frequently asked questions
Does this stay within Amazon’s rules?
Yes. The assistant drafts answers that fit within the communication guidelines Amazon sets for sellers.
Does this help with my response time?
That’s exactly what it’s for. Amazon expects a response within twenty-four hours; the assistant handles standard questions immediately, even outside business hours.
Can I combine Amazon and my own webshop?
Yes. Questions from multiple channels come together in one place, so your team doesn’t need to switch between systems.
Related
See AI assistant for Amazon in action?
Leave your email address and we’ll show you what the assistant can handle on your own Amazon store.
No obligations • Response within 24 hours