Case Studies
Real webshops, real growth
See how SMB webshops using YDM’s AI customer service automate more, save time and grow their revenue. Real results with AI customer service.
Become the next case studyFeatured case studies
Concrete results, measured over several months.
Electronics webshop
Support tickets dropped from 200 to 30 per day by automating FAQs, order status and returns. The team has time left over for complex cases.
Fashion boutique
Through sharper campaign structure and real-time BI insight, return on ad spend rose from 1.8 to 5.8. Budget could be scaled up profitably.
Interior design brand
Technical SEO, content pillars and internal links tripled organic traffic in six months — without an expensive external agency.
Featured
Proven at Gløde
YDM runs live on Gløde, our own e-commerce brand. That’s where we put every new feature into practice first: the AI assistant handles real customer questions, connected to the webshop, payments and shipping.
That way we know for certain that what we deliver to you works in the real world — not just in a demo. What proves itself at Gløde, we roll out to our clients. Read the full Gløde case study →
Real-world results with AI customer service
Our clients use AI customer service to respond faster while saving costs. An electronics webshop saw its daily support tickets drop from 200 to 30 because the AI handles most questions itself. A fashion brand tripled its ROAS with the connected Google Ads dashboard.
What these cases have in common is that AI customer service isn’t an isolated island. Because the assistant is connected to the webshop, payments and shipping, it gives answers based on real, up-to-date data. Customers notice the difference: faster responses, even outside office hours.
We prove every new feature first at Gløde, our own e-commerce brand, before rolling it out to clients. That way you know for certain our AI customer service works in the real world — not just in a demo environment.
Real-world results with AI customer service
Our clients use AI customer service to respond faster and save costs. From an electronics webshop to a fashion brand: the assistant handles the vast majority of questions itself, with measurable results.
Also check out our pricing or read more about e-commerce on this external resource.
Case studies: AI customer service in practice
AI customer service case studies come down to one thing: helping customers faster and better without overwhelming your team. We look at your current situation, your systems and your busiest moments, and together determine which steps deliver the most.
Want to see what AI customer service case studies would look like for your webshop? Request a free demo.
Want to know more about who’s behind this? Read about Sebastiaan, founder of Your Digital Minds.
Become the next success story
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