Features
One platform, all features
From AI customer service to business intelligence, SEO and advertising. Everything your SMB webshop needs — bundled and automated.
Request a demoAll features at a glance
Six modules that work together on the same customer data.
AI customer service
Handles up to 90% of your tickets automatically: questions, order status, returns. 24/7, in your tone of voice.
Business Intelligence
Revenue, margin, customer trends and top products in one real-time dashboard. No more spreadsheets.
SEO & monitoring
Technical SEO, keyword tracking and concrete recommendations for more organic traffic.
Google Ads
Campaign management with ROAS and CPA insight in one place. Continuous optimization without guesswork.
Email & SMS
Cart recovery, upsells and launches — automated and personalized based on behavior.
Customer data 360°
Orders, tickets and behavior centralized. Understand who your customers are and why they leave.
Why everything in one plugin?
Separate tools work past each other. YDM shares data across all modules.
One source of truth
Support, marketing and analytics use the same customer data. No duplicate exports or data silos.
Live faster
Setup in days, not months. Plug-and-play with your existing platform and helpdesk.
Lower costs
One plugin instead of five subscriptions. Predictable and scalable.
All features around AI customer service at a glance
The core of YDM is AI customer service: a smart assistant that automatically handles your customer questions and is connected to your webshop, payments and shipping. Around that we offer features that together support your entire online growth.
Alongside AI customer service, you get a business intelligence dashboard with your revenue, margins and customer trends in real time. The SEO module tracks your rankings and gives concrete improvement points, while the Google Ads module optimizes your campaigns on ROAS and CPA. With email and SMS marketing you turn visitors into repeat customers.
Because all features share the same customer data, they reinforce each other. The AI customer service knows who’s a returning customer, the dashboard shows where you’re losing margin, and your marketing becomes more personal. One plugin, one source of truth, measurable results.
Everything around AI customer service in one plugin
The AI customer service forms the core of YDM, complemented by business intelligence, SEO and advertising management. Because all features share the same customer data, they reinforce each other and you get more results out of one system.
Also check out our integrations or read more about artificial intelligence on this external source.
The features of our AI customer service
AI customer service features come down to one thing: helping customers faster and better without your team collapsing under the load. We look at your current situation, your systems and your busiest moments, and together determine which steps deliver the most.
Want to see what AI customer service features look like for your webshop? Request a free demo.
Frequently asked questions
Which features are included by default with AI customer service?
Order status, returns, product questions and 24/7 availability are included in every plan. More extensive modules like multilingual support or BI dashboards depend on your plan.
Can I add features later?
Yes. You can scale up or down at any time as your webshop grows, without needing to re-implement anything.
Do these features work with my current systems?
Most features connect via existing integrations with platforms, carriers and helpdesk tools. During the demo we check your specific combination.
Is there still human oversight of the answers?
Yes. For sensitive or uncertain cases, the assistant always hands off to a team member. See how we set that up on our page about human oversight. Learn more.
Want to also grow with SEO, tracking or platform optimization? Check out our additional growth services.
See it in action yourself
Schedule a free demo and discover what YDM can do for your webshop.
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