Pricing
One fixed price, no surprises
Check our AI customer service pricing: no per-ticket billing, just a fixed monthly amount that fits your webshop. AI customer service pricing that’s predictable and SMB-friendly.
Request a free demoCalculate your price
What does it cost for your webshop?
Move the slider to your number of customer conversations per month and see instantly what you pay. You can start even with a small volume.
excl. VAT • up to 100 conversations per month
Indicative prices. You’ll receive a tailored quote within 24 hours, with no obligations.
Choose your plan
Fixed price per month, including all modules. No setup fees, cancel monthly.
Starter
For small webshops
€79/mo
excl. VAT • up to 100 conversations/mo
- AI customer service
- 1 integration of your choice
- Email support
- Onboarding included
Growth
For smaller webshops
€149/mo
excl. VAT • up to 300 conversations/mo
- AI customer service 24/7
- 1 helpdesk integration
- Basic BI dashboard
- All e-commerce integrations
- Email support
Scale
For growing webshops
€349/mo
excl. VAT • up to 1,000 conversations/mo
- Everything in Growth
- SEO & Google Ads module
- Email & SMS marketing
- Multiple integrations
- Priority support
Enterprise
For larger shops
€799/mo
excl. VAT • up to 3,000 conversations/mo
- Everything in Scale
- Multi-store & multilingual
- Custom API integrations
- Dedicated account manager
- On-site onboarding
More than 3,000 conversations per month? We’ll create a custom plan for you. Above your plan limit, a fair €0.15 per extra conversation applies — never a surprise bill.
Why a fixed price?
Most AI support tools charge per ticket. For an SMB webshop, that means an unpredictable bill that rises along with your busiest periods.
Comparable tools quickly start around €489 per month plus an amount per resolved ticket. For an average webshop, that adds up to well over €800 per month. With YDM, you know exactly where you stand upfront.
What it delivers
Save time and staffing costs
A calculation example for a webshop with roughly 1,000 customer questions per month.
Time saved per month
The AI handles up to 90% of questions itself. At an average of 5 minutes per ticket, that saves roughly 80 hours of manual work per month — almost half an FTE.
Staffing costs saved
80 fewer hours of support work equals roughly €2,000 in loaded labor costs per month — well above the price of any YDM plan.
Staff needed for growth
Peak traffic around a sale or the holidays? The AI scales automatically. You don’t need to hire or train anyone extra.
Calculation example for illustration, based on 1,000 conversations per month, 5 minutes per ticket and roughly €25 loaded labor costs per hour. Your exact savings depend on your ticket volume and question types — we’ll calculate that together during the demo.
Frequently asked questions
About pricing and terms.
What counts as a “conversation”?
A conversation is one complete customer exchange, regardless of how many messages go back and forth. Internal notifications and your own team don’t count.
Am I locked into a contract?
No. All plans are cancellable monthly. You can scale up or down at any time as your webshop grows.
Are there setup or onboarding fees?
No. Onboarding and setting up your integrations are included as standard with every plan.
What if I go over my limit?
A fair usage rate of €0.15 per extra conversation applies. If you’re consistently over, we’ll switch you to a more suitable plan at no extra cost.
Can I try it for free first?
Yes. We always start with a free demo tailored to your own situation, so you see what the AI assistant does for your webshop before you pay anything.
Transparent AI customer service pricing for SMBs
Our AI customer service pricing is deliberately kept simple: you pay a fixed amount per month, matched to the size of your webshop. No per-ticket billing that spirals with your busiest periods, but a predictable rate you can count on in advance.
Where many tools start around €489 per month plus an amount per resolved ticket, YDM’s AI customer service pricing starts at €149 per month — including all modules and onboarding. For an average SMB webshop, that’s up to 50% cheaper, while you get more features than support alone.
More important than the price is what it delivers. A webshop with roughly 1,000 customer questions per month quickly saves about 80 hours of manual work, which equals roughly €2,000 in staffing costs. That means every plan pays for itself many times over.
Fair AI customer service pricing for SMBs
Our AI customer service pricing is fixed and predictable: you pay a monthly amount that fits your webshop, without surprise per-ticket costs. That way you know exactly where you stand in advance.
Also check out our features or read more about SMBs on this external source.
Curious which plan fits you?
Schedule a free call. We’ll look at your ticket volume and advise you honestly — with no obligations.
Request free demo